Journey - Form completion for drop down fields

Creating a new Communication within the comms console

Moderators: administrator, Kyra

Journey - Form completion for drop down fields

Postby brucewade » Sun Nov 29, 2009 8:06 am

I want to start specific journeys based on the selection my clients make within a drop down field or different selection buttons on a web form. I have option A, B and C. Depending on their selection I want to start a new journey A, B or C relative to their selection.
At the moment I am having to do this manually once I get notified through my email but this can delay the process up to a day when I am not close to my office.
Any advice?
brucewade
 
Posts: 1
Joined: Fri Nov 27, 2009 5:26 pm
Location: Cape Town

Journey - Form completion for drop down fields

Postby Shirree » Tue Dec 01, 2009 11:29 am

You are able to start Journeys based on a selection from a dropdown by creating "Rules" on that field. If you click on Rules next to the below mentioned dropdown on the form in question, you can click on Add and select to "Start Journey" "A" when field "X" is equal to "A" - you would then duplicate the rule for selection B and C on the dropdown.
Shirree
 
Posts: 16
Joined: Fri Nov 13, 2009 9:13 am


Return to Adding a Comm

Who is online

Users browsing this forum: No registered users and 1 guest

cron